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You can only cancel an item or order before it is shipped. Once your order has been shipped, it cannot be cancelled by customer service.
If your order was prepaid, the refund time may vary depending on the payment method. For card or bank transfer payments, refunds are processed within 24 hours, but may take 3-10 business days to reflect in your bank account.
Go to your dashboard and click on the “My Orders” tab.
Locate the order that includes the item you want to cancel.
Select the order, click Cancel Item and follow the prompts. Choose a cancellation reason and click Submit.
Confirm that the order status updates to “Cancelled”.
If you want to cancel an order before it ships — especially if you have multiple orders — you can cancel them one at a time or contact us through our help channels for assistance.