Secure & Reliable Payment Processing
At Donvell, we ensure every transaction is encrypted, secured,
and processed through trusted payment gateways.
This page outlines all accepted payment methods and important safety guidelines
to protect your financial information.
Accepted Payment Methods
We offer multiple safe and convenient payment options:
- Credit/Debit Cards (Visa, Mastercard, Verve)
- Bank Transfer
- Cash on Delivery (for eligible locations)
Our Payment Security Measures
- ✔ All transactions are encrypted with SSL security.
- ✔ Card details are **never stored** on our servers.
- ✔ Payments processed through PCI-DSS compliant gateways.
- ✔ Fraud detection and risk assessment on every order.
Customer Safety Tips
- Never share your OTP (One-Time Password) with anyone.
- Ensure you are browsing using a secure, private internet connection.
- Verify that the website URL begins with https://.
- Be cautious of phishing emails pretending to be from us.
- Do not save your card details on shared devices.
General Payment Guidelines
- Payments must be completed before your order is processed.
- Bank transfers should include your Order ID in the payment note.
- Cash on Delivery may have restrictions based on order value or location.
- Refunds are processed to the original payment method only.
- Processing times may vary depending on your bank or gateway.
Refund & Reversal Information
Typical refund processing times:
- Credit/Debit Card: 3–10 business days
- Bank Transfer Refund: 3–10 business days
- Mobile Money: Within 3-10 hours
For more details, see our
Refund Policy.
